Frequently Asked Questions

KYC (Know Your Customer) verification is required before withdrawals are processed and may also be triggered for large deposits. You will typically need to provide a valid government-issued photo identity document — your Pakistan Computerised National Identity Card (CNIC) or passport is accepted — along with proof of address in some circumstances.

Source of funds documentation may also be requested for larger transactions as part of our Anti-Money Laundering (AML) obligations. Documents should be clear, fully visible and not expired. Verification is usually completed within one to two business days once all documents are submitted.

No. Each player is permitted to hold exactly one account on 877bit. Creating or operating multiple accounts — whether in your own name, using another person's details or using different contact information — is strictly prohibited and constitutes a breach of our Terms & Conditions. Accounts found to be duplicates may be suspended immediately and associated balances may be forfeited. If you believe you have accidentally created a duplicate, contact support immediately to resolve the situation before it escalates.

Use the "Forgot Password" option on the login page. Enter the email address registered to your account and you will receive a password reset link. Follow the link in the email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact Live Chat support — our team can assist you with identity verification to regain access securely. Never share your password with anyone, including 877bit support staff.

Yes. The primary reference currency on 877bit for Pakistani users is the Pakistani Rupee (PKR). Deposit and withdrawal amounts are displayed in PKR where applicable. If a transaction is processed through a channel that settles in a different currency, any conversion will use the exchange rate available at the time of the transaction. Any applicable conversion fee will be disclosed in the cashier section before you confirm the transaction. All PKR amounts shown are illustrative; actual rates depend on live market conditions.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once a withdrawal request is approved on our side, funds are typically dispatched within 24 to 72 hours on working days, though actual receipt of funds depends on your payment provider's processing times. Withdrawals cannot be processed until KYC verification is complete. Requests submitted over public holidays may experience additional delays. Always check the cashier section for the latest withdrawal timeframes per method.

Withdrawals may be placed on hold for several reasons, including incomplete KYC verification, an active bonus with outstanding wagering requirements, a mismatch between the withdrawal method and the name on the account, or a requirement to submit additional documentation for AML compliance purposes. In some cases, withdrawals above certain thresholds trigger routine checks that require additional verification regardless of prior KYC status. If your withdrawal is on hold, check your email for instructions or contact Live Chat support for a clear explanation of what is required.

Yes. Minimum and maximum deposit amounts are set per payment method and are displayed in the cashier section before you confirm a deposit. These limits may vary depending on your account verification status and the specific channel being used. If you have set a responsible gambling deposit limit on your account, that limit will override the standard platform maximum — your personal limit always takes precedence. Contact Live Chat support if you need clarification on the limits applicable to your account.

Beyond cricket, 877bit offers sports betting markets across a broad range of disciplines popular with Pakistani users, including football (covering major European leagues and international tournaments), UFC and MMA fights, tennis Grand Slams, kabaddi and more. Live in-play betting is available on selected events, allowing you to place bets as the action unfolds. The full list of available sports and markets is visible in the sports betting section of the platform. Market depth and availability vary by event.

877bit's live casino section features real-time games streamed from professional studio environments and hosted by live dealers. Available titles typically include Live Roulette, Live Blackjack, Live Baccarat, Live Poker variants and various game show-style formats. Minimum and maximum bet limits vary by table and are displayed before you join a game. Live casino games operate around the clock so there is always a table available, regardless of whether you are playing from Karachi, Lahore or anywhere else.

If a sporting event is cancelled before it begins, all bets on that event will typically be voided and stakes returned to your account balance. For events that begin but are then abandoned or suspended — for example, a cricket match interrupted by weather or a power cut at the venue — settlement rules depend on the specific market and how much of the event has been completed. Each market on 877bit has published settlement rules. In the event of a dispute about settlement, you can contact our support team for a review. The decision of our trading team is final after all available evidence is considered.

Yes. All slot games available on 877bit are provided by licensed third-party game studios whose Random Number Generator (RNG) software is independently tested and certified to ensure fair, random outcomes. Return-to-Player (RTP) percentages are determined by the game studio and are typically disclosed in the game's information panel. While RTP indicates the theoretical long-term payout rate, individual session results will always vary — there is no guarantee of winning in any given session. Gambling outcomes are inherently unpredictable.

Bonuses may be voided for a number of reasons, most commonly: placing a bet that exceeded the maximum stake permitted during active bonus play; wagering on games that contribute 0% toward the wagering requirement; attempting to withdraw before the wagering requirement was complete; or behaviour assessed as bonus abuse (such as placing low-risk, opposing bets designed purely to clear the rollover). The specific bonus conditions that apply to each promotion are published in the promotion's terms. If you believe a bonus was voided in error, contact support with the relevant details.

You can opt out of marketing and promotional communications at any time. Navigate to your account notification or communication preferences, or contact our support team to request removal from promotional emails and bonus offers. Note that opting out of promotions does not affect your ability to play or make transactions on the platform. If you are self-excluding for responsible gambling reasons, you will be automatically removed from all marketing communications for the full duration of the exclusion period, without needing to make a separate request.

Responsible gambling tools are available to every registered player, free of charge. Deposit limits, loss limits and session time reminders can be set directly from the Responsible Gambling section within your Account Settings — no need to contact support. For cooling-off periods and self-exclusion, contact our Live Chat team or email [email protected] (plain text — not a clickable link) and state the tool you wish to activate and the duration. All tools take effect promptly. Self-exclusion cannot be reversed during the chosen period. For a full guide to available tools, visit our Responsible Gambling page.

877bit does not claim that online gambling is licensed, authorised or approved by any Pakistani government authority, including the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial body. Online gambling in Pakistan may be restricted or prohibited under applicable local laws, including the Prevention of Gambling Act, 1977. It is each user's sole responsibility to understand and comply with the laws applicable in their jurisdiction before registering. This answer does not constitute legal advice. If you are uncertain about your legal position, we recommend seeking independent legal counsel before using the platform.